Terms of Use

Terms and Conditions of Purchase and Sale of this store, hereinafter simply called this store, and, on the other hand, the customer this store, qualified at the time of purchase of the products this store, hereinafter simply called Customer.


Whereas this shop sells products and services on the Internet; whereas the Customer is interested in purchasing the products offered by this shop ("Products") in its sales channels; This contract is intended to establish the general conditions of use and purchase of products and services of the customer website this store.

Confidentiality: it is the responsibility of this store to preserve the confidentiality of all data and information provided by the Customer in the purchase process. The security of the site is audited daily and guaranteed against the action of hackers, through the seal "Site Armoured".
Customer Service (SAC): The customer has this service to answer his questions, resolve any requests or complaints regarding his order or any content available on the site. The SAC can be triggered by phone or form of the site.
III. Delivery policy: The delivery time for the Products is informed during the purchase procedure, counted in working days. Deliveries of the Products are made from Monday to Friday, from 8 am to 10 pm. Exceptionally, some deliveries of Products may occur on Saturdays, Sundays and holidays.





III.I - The verification of the adequacy of the product dimensions is the responsibility of the Customer, who must ensure that these are in accordance with the spatial limits of the elevators, doors and corridors of the delivery site. The product will not be assembled or disassembled, transported by stairs and/ or doors and windows, or lifting of deliveries.

III.II - Up to three delivery attempts will be made on the spot informed, on alternate days, with an interval of up to 48 hours between one delivery and another. It is essential that, at the requested address, there is a person authorized by the buyer, over 18 years old, and carrying identification document to receive the goods and sign the delivery protocol. If there are three unsuccessful delivery attempts, the order will return to this store’s Distribution Center.

III.III - After the completion of the order it is not possible to change the form of payment and/ or delivery address, request advance payment or, still, priority of delivery.

III.IV - The delivery time informed during the procedure of purchase of the Product takes into account the stock, the region, the process of issuing the invoice and the time of preparation of the product. With each update in the order delivery status, the system of this store automatically sends alert emails to the Customer.

III.V - The value of the delivery freight is calculated based on the place of delivery, weight and dimensions of the Product.

III.VI - This store does not authorize the carrier to: enter the domicile; deliver by alternative means (example: hoist product by window); perform installation or maintenance of products; open the product packaging; deliver at a different address than in DANFE; carry out delivery to a minor or without identification document.

III.VII - This store is not responsible for the retention of goods in SEFAZ when it is due exclusively to the pending of the customer, and therefore it is necessary to appear at the tax office for the goods to be released, given that in these cases the information concerning releases and payments is only passed to the interested parties.

Right of repentance: the Customer will be provided with the exercise of the right of repentance of the purchase, for the purpose of returning the Product, in which case the following conditions must be observed: the period of withdrawal of the purchase of the product is up to 7 (seven) days, from the date of receipt; in case of return, the product must be returned to this store in the original packaging, accompanied by the DANFE (Electronic Invoice Auxiliary Document), the manual and all its accessories.
IV.I - The Customer must request the return through the Customer Service (SAC) or directly in the Control Panel, in the topic "cancel order". The expenses arising from the collection or posting of the Product will be borne by this store.

IV.II - Upon arrival of the product to the Distribution Center, this store will verify that the above conditions have been met. If so, it will provide the refund in the total amount of the purchase.

IV.III - In purchases with credit card the administrator of the card will be notified and the chargeback will occur on the next invoice or later, at once, whatever the number of installments used in the purchase. The term of reimbursement and also the collection of the remaining installments after the full refund of the value of the Product on the Customer’s credit card made by this store, is the responsibility of the card administrator. In the event of future installments being charged by the card administrator, the Customer will not be charged, since this store, as mentioned above, carries out the refund of the full value of the Product in one time, being the credit related to the chargeback fully granted by the card administrator on the billing invoice subsequent to the month of cancellation.

IV.IV - In purchases paid with bank slip or debit account, the refund will be made by bank deposit, within ten (10) business days, only in the current account of the (a) buyer (a), which must be individual. The CPF of the current account holder is required.