Exchanges and returns

visionlcphack

The charm of jewelry that seduces and enchants.

General Conditions
Our exchange, return, and regret policy is based on the Consumer Protection Code, ensuring quality and customer satisfaction.

Art. 49 of the CRC
"The consumer may withdraw from the contract within 7 days from receiving the product or service when the purchase occurs outside the commercial establishment."

Withdrawal or Repentance
- Applicable only for purchases made outside the commercial establishment.
- Notify us within 7 days of receiving the product to express your withdrawal.
- The product must be in optimal condition, with original packaging, and no signs of misuse.
- Returns are accepted only if the product packaging is undamaged.

Exchange
- Subject to stock availability.
- If the product is unavailable, choose another product, receive a refund, or opt for store credit.

Notify us via email for further instructions. Upon receiving the product, we will inspect it and proceed if it meets the return rules. The refund amount will be based on the actual amount paid.

Refund Process
- Credit Card: Chargeback depends on the card issuer's policy.
- Boleto Bancário: Refund via bank deposit within 15 business days after request, with a R$ 5.00 fee for TED transfers.

Provide your bank details via email to expedite the process.

Note: Returns without prior authorization will not be accepted.

Defect Policy
- Report defects within 7 days of delivery to our Customer Service with the subject "Product with a factory defect".
- Send a photo of the defective product for assessment.
- Returns for defects follow the company’s internal procedures.

Exchange Costs
- Exchanges within 7 days are covered by us.
- After 7 days, shipping costs are the customer’s responsibility.

Exchange Voucher
- Receive a voucher equal to the purchase amount for future use if no product is currently of interest.
- The voucher expires one year after issuance, is linked to the buyer’s CPF, and can be used for multiple purchases.

Note: Full voucher payments are confirmed within two calendar days.

© 2023 Yves Allure | Todos os direitos reservados.

725 5th Ave, New York, NY 10022, EUA